News + Features

The Medical City Clark Bags ISO certification Amid the Pandemic

The Medical City Clark, a premier healthcare institution located at the Clark Freeport Zone, has achieved ISO 9001:2015 certification. ISO 9001:2015 is the world’s most widely recognized quality management standard. This standard and certification was selected specifically to validate TMC Clark’s commitment to delivering quality healthcare to ensure customer satisfaction.

The International Organization for Standardization (ISO) 9001:2015 is the world’s most popular and commonly used standard for Quality Management Systems. It is an international consensus on good management practice, and it focuses on meeting customer requirements and other interested parties. It has distilled into standard requirements that cover any organization, whatever the size, industry, or culture.

“To have achieved ISO 9001:2015 certification during this COVID-19 pandemic is a testament of our staff’s dedication and strict adherence to quality management systems and to go beyond our patients’ expectations,” said Dr. Almario Jabson, TMC Clark President and CEO. 

“This pandemic has taught us to always look out for best practices so that we will be able to provide quality care not only to COVID-19 patients but to non-COVID 19 patients as well.”

Stage 1 of the ISO audit was conducted virtually on October 22, 2020, without any major or minor non-conformance. An onsite audit was conducted on October 30, 2020, where the auditors verified documents sent to them earlier in the week. The audit focused more on patient traceability and experience.

Preparations for ISO 2001:1995 certification started as early as November 2019 with ISO training, workshops, orientations, and documentations to start familiarizing TMC Clark staff about ISO. This lasted until January 2020, and by that time, the hospital was able to identify internal auditors who ensured that the hospital was on track.

At the height of the COVID-19 pandemic in February to April, hospital staff spent it reviewing policies and procedures and the revision of manuals. In September, the hospital conducted its First Internal Quality Audit, where auditors highlighted the improvements and helped each department achieve an improved quality system.

There was also a management review of the audit, an assurance that the TMC Clark management supported the hospital’s journey towards quality service.

“It has been a very challenging time for all of us in the healthcare industry, and we had to divide our time between preparing for ISO certification and taking care of our patients,” Dr. Jabson said. “Now that we have been able to achieve this, we are now more committed to improve our Quality Management Systems and prepare for Joint Commission International accreditation.”

Press Release

Recent Posts

EastWest Ageas Earns 2025-2026 Great Place To Work Certification™

MANILA, Philippines. 27 June 2025 — EastWest Ageas is proud to be Certified™ by Great…

21 hours ago

Elio lands in cinemas: Join his journey with Glordon across the Universe—and straight into our hearts

The new animation from the studio that brought you “Inside Out 2” is now showing…

1 week ago

Blast off into an intergalactic adventure with Disney and Pixar’s “Elio”— in cinemas this June 18!

Blast off into an intergalactic adventure with Disney and Pixar's "Elio"— in cinemas this June…

2 weeks ago

EastWest Ageas Simplifies Insurance With New Sure Start Plan

June 13, 2025, Manila, Philippines - Despite growing financial awareness, many Filipinos remain underinsured, with…

3 weeks ago

‘Hong Kong Summer Viva’: Calling All Fans to Dive into Festivals, Games and Parties – Only in Hong Kong!

This summer, Hong Kong invites Filipino travelers to join Hong Kong Summer Viva, a season-long…

3 weeks ago

Clark One Stop Processing Center Now Open!

ONE STOP PROCESSING CENTER. Clark Development Corporation has opened the newly renovated One Stop Processing…

4 weeks ago

This website uses cookies.